Comments on: Emails from Website Not Received in Exchange or Exchange Online

By: Estie

Estie — Thu, 01 Feb 2024 20:40:38 +0000

Hi Paul from a website owner point of view, is there a way to retrieve the webform submissions when the emails weren’t sent?

By: robin

robin — Sun, 16 Oct 2022 08:21:13 +0000

please give more details on below point, I think you point to Cpanel remote mailbox and local mailbox config :
Fortunately, the solution is often as simple as making a configuration change in your web hosting control panel. The exact steps will be different, depending on the control panel that your provider is using. If you can’t find the correct options, or some guidance in their help documentation, then you should contact your web hosting customer support for more assistance.

By: Jason Willis

Jason Willis — Mon, 04 Feb 2019 19:07:10 +0000

Thanks for a very brief but complete description of this common problem.

By: Andrew Nimon

Andrew Nimon — Mon, 29 Oct 2018 20:24:30 +0000

Thanks, this is a helpful write up that’s gets to the most likely culprits. Just helped me in troubleshooting this issue!

By: Arrowmax

Arrowmax — Thu, 24 Mar 2016 13:43:44 +0000

Another reason is the website code which generates the email “helpfully” uses the person who completed the webform’s address as the From address of the email generated. This is to allow the recipient to just reply to the webform email to reach person who filled it in. What it actually does is create a spoofed email that spam filters are designed to pick up. If, for example, the person who filled in the webform has a Gmail address then the email generated will not match Gmail’s SPF record and all the other systems designed to determine an email’s authenticity.
Please, website coders, stop doing this!

By: Lister

Lister — Tue, 22 Mar 2016 13:30:00 +0000

Another issue is when the application is set to use and internal address as the from address. The spam filters catch it as a spoofed address.